About Me
Accomplished Bilingual Human Resources Director with 24 years of experience in strategic HR management, 23 of those years managing HR technology projects. Demonstrated proficiency in talent acquisition, employee relations, performance management, and policy development.
Experienced in HRIS implementation, payroll and benefits administration, compliance management, and recruitment strategies. Skilled in onboarding processes, employee training, diversity and inclusion initiatives, and legal compliance.
Strong background in data analysis, project management, and cross-functional
collaboration. Proven leadership and team management abilities, with a focus on stakeholder engagement, process optimization, and risk management.
Experienced in HR technology integration, employee engagement strategies, succession planning, and performance appraisals. Proficient in conflict resolution and communication skills, including multilingual communication where applicable.
HR EXPERIENCE
April 2025 - July 2025
HR Advisor & HRBP (Consultant)
DeepHealth, Inc.
•Provide comprehensive HR guidance and support across the US, Canada, UK, EU (Netherlands), and India, encompassing policy interpretation, compliance, and best practices for a global workforce.
•Manage complex employee relations, performance management, and HR operational issues, including investigations, reasonable accommodations, and terminations, while ensuring legal compliance with federal, state, and local requirements.
•Lead HR process improvement initiatives, identify inefficiencies, standardize workflows, and contribute to the development and refinement of HR policies and procedures aligned with global best practices.
•Collaborate with HR leadership, legal, and compliance teams to support regulatory reporting and ensure adherence to diverse international employment laws, including active involvement in ISO 27001, SOC-2, and GDPR audits.
•Analyze HR data and reports, ensuring accuracy in employee records, background check processes, and other HR compliance areas, while fostering an inclusive and engaging work environment.
May 2021 – February 2024
Human Resources Director
Markley Group
•Transformed HR from a traditional labor relations function to a strategic, comprehensive
department, integrating top-tier HRIS/Payroll, BenefitAdmin, Retirement, and Identity Management System technologies.
•Implemented BambooHR as the new HRIS/Payroll platform, reducing operational costs by 40%.
•Established a partnership with Quest Diagnostics, resulting in a 50% cost reduction per drug screening test across all 50 states.
•Streamlined the hiring process by integrating Backgrounds Online into BambooHR's ATS, cutting costs per background check by 40%.
•Achieved over $160k in instant benefit cost reduction through strategic collaboration with USI Insurance Services.
•Led policy and procedure updates as Head of Human Resources in collaboration with key
stakeholders of the Steering Committee (CIO, InfoSec Director, Compliance Director, Senior VP Chief Legal Officer & Chief Compliance Officer) assuring alignment with company objectives.
•Support Compliance Director in providing HR evidence for SOC 1&2 and ISO audits, ensuring compliance and receiving re-certifications.
•Enhanced efficiency by integrating and automating BambooHR with OKTA and Microsoft AD, reducing onboarding & offboarding manual HR processes by 60%.
•Reportied directly to the CFO, offered HR recommendations concerning company policies with financial implications on all four Markley entities.
•Played a key role in IRS Annual 401(k) audits alongside private auditors, contributed to meeting Form 5500 filing requirements, and conducted payroll reviews as part of overall support functions.
September 2019 – September 2020
Human Resources Data Analyst (Contract)
National Grid
•Orchestrated day-to-day HRIS operations, ensuring the accuracy and reliability of HR data across multiple roles, from new hires to promotions.
•Spearheaded the validation and approval of individual cases in MyHub SuccessFactors,
guaranteeing seamless data replication into the SAP NetWeaver platform, while swiftly resolving discrepancies.
•Provided invaluable support to Tier-1 & 2 Analysts, HR Business Services, and Employee
Administration Managers, ensuring the integrity of PA-20 HR Master Data's infotype coding.
Served as the primary liaison for HRIS maintenance, adeptly addressing and resolving issues, anomalies, and process inefficiencies, while proactively recommending solutions to meet evolving needs.
•Managed service requests with the IT Help Desk and third-party HRIS providers, ensuring timely resolution and minimal disruption to HR operations.
Fostered collaboration with third-party vendors and HR stakeholders to drive system enhancements and automation initiatives, thereby optimizing productivity and aligning with organizational goals.
•Generated insightful ad-hoc analysis reports, delivering real-time data on key business objectives through comprehensive dashboards spanning Employee Data Management, Time Management, Payroll & Benefits Management, Talent & Performance Management, and Compensation Management.
•Demonstrated proficiency in MS Office Excel, leveraging advanced functions including V-Lookup, Pivot tables, formulas, and functions to streamline data analysis and reporting processes.
July 2005 – December 2019
Human Resources Director
Veloxius, Inc.
• Led strategic HR management for a 200-employee startup, focusing on recruitment, retention, and development programs.
• Boosted employee retention by 20% and cut turnover costs by 15% through targeted engagement and performance initiatives.
• Decreased onboarding time by 25% by optimizing recruitment workflows and automating new-hire processes.
• Ensured 100% legal compliance and resolved 95% of employee relations issues proactively.
• Supervised benefits and compensation programs, conducted payroll for all staff, and maintained ADP WorkforceNow.
• Assisted in SOC 1 & 2 audits and GDPR compliance efforts, reinforcing a culture of confidentiality and data security.
July 2000 - July 2005
Human Resources Manager
Veloxius, Inc.
• Managed recruitment, employee relations, and benefits administration for a start-up growing organization.
• Developed and implemented the onboarding process and performance management systems, ensuring smooth integration of new hires and effective performance tracking.
• Acted as the first point of contact for employee concerns, resolving issues with guidance from senior leadership.
• Ensured compliance with HR policies and labor laws, fostering a safe and productive work
environment.
Education
2000 - 2002
Master of Business Administration in Human Resources Management
Interamerican University of Puerto Rico
1997 - 2000
Bachelor of Business Administration in Management
Interamerican University of Puerto Rico
Graduated with Cum Laude honors
President of the English Trimester Program.
Academic Recognition: Honorary Member of the Annual XXIII Association “The Nationals Dean’s List”
HR Related System Skills
Pachex Flex
HRIS/Payroll
BambooHR
HRIS/Payroll
ADP Workforce Now
HRIS/Payroll
MyHub SuccessFactors
HRIS/Payroll
SAP NetWeaver
CRM/SCM/SRM
Workday HCM
HRIS/HRMS